1. Eligibility for Returns

We accept returns on items within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in the same condition as when it was received.
  • The product must be in its original packaging.
  • Proof of purchase (order confirmation, receipt, etc.) must be provided.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene and safety reasons, including but not limited to:

  • Opened or used filter cartridges, water treatments, or other consumables.
  • Personalized or custom-made products.
  • Gift cards or sale items marked as final sale.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@ulyvon.xyz or use the “Contact Us” form on our website. Please include your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: After we review your request, we will provide you with a return authorization and the address to send your product back to.
  3. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your items.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

Please note that shipping costs are non-refundable, and if your order was eligible for free shipping, the cost of return shipping may be deducted from your refund.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a replacement or full refund, including return shipping costs.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item and place a new order for the replacement.

7. Contact Us

If you have any questions or need further assistance, our customer service team is here to help! Please contact us via: